Recently, I booked a room in a prestigous London hotel. Having previously requested an early check in at the time of my reservation, I arrived at their reception desk at 10 am after a cross Atlantic red eye flight. To my annoyance I was offered to pre-register!
Since their reservation system was going though an upgrade and therefore was not accessible they could not check me in. I was asked me to ‘come back a bit later’ - around 1 pm. Without much argument, I went to the office and arrived back to the hotel around 2 pm intent this time on accessing my room.
The same person who suggested I come back at 1 pm, now told me that they would not be able to check me in until 3 pm which was their regular check-in time. To cut a long story short, I eventually decamped to my room around 5 pm. Continue reading →