In recent years, the service provider industry has become increasingly focused on delivering the highest possible level of service to the customer while at the same time reducing the costs associated with providing this service. Oracle Service Contracts (OKS) provides businesses with the ability to manage an extensive service agreement base, whilst streamlining the processes surrounding the maintenance and billing of those agreements.

OKS allows businesses to manage their service agreement portfolio, generate reliable billing to the customer and handle the processing of service requests, through close integration with Oracle’s Service suite of modules. This offers a system which is capable of handling customer service requests in an efficient manner against their Service Level Agreements and also manage the updates and renewals of such agreements as well as maintaining accurate billing.

Using Premiertec’s extensive experience of implementing the Oracle Service Contracts module for numerous Service Providers, we can create a full contract authoring and execution solution. We can deliver a comprehensive solution that integrates fully with the Oracle Service and Financials suite ensuring that your Call to Resolution and Contract to Cash processes run smoothly.