Field Service, Advanced Scheduler & Mobile Field Service

The Field Service module provides the key planning process between the receipt of the customer’s service request and the delivery of the service visit by a technician. Optimising this process is the key to cost effective service delivery and Premiertec are experienced at understanding your business’s particular needs and turning those into optimized processes.

Field Service works equally well whether you opt for manual scheduling by experienced dispatchers or prefer to use the sophisticated algorithms of Advanced Scheduler to arrange the optimal schedule based on your mix of service level agreement requirements, resource skills and geographical coverage.

Mobile Field Service allows engineers and other customer service agents to feed back into the service delivery process while out in the field.

It allows for meter reading, the sales and management of spare parts as well as onsite debrief with automated billing, all of which is integrated with service contracts’ entitlements. Premiertec can guide you through the technology options available for delivering these capabilities and ensure you maximize the return on your investment.