TeleService is the hub of the Oracle service suite providing the call centre element of Oracle’s multi-channel customer service management. It is fully integrated with key areas such as service contracts, field service delivery and spares management, as well as with the supply chain and financials back office and powerful knowledge management options.

Premiertec are experts at making this application deliver real business benefits through our understanding of the key drivers for your business. We ensure that these are then reflected in key areas such as:

• the configurable dashboards that summarise the customer status and outstanding activities;
• the relationship management pop-ups that prompt your staff during a call for service and new business opportunities, as well as for any collections issues.

They are also important in ensuring the right information is obtained from the customer when certain service request types are triggered and that this information then drives the resolution tasks.