Premiertec’s Total Support Service provides comprehensive proactive support for a fixed period at a fixed price enabling customers to effectively manage costs while guaranteeing the service level they require.

Typically supporting the Customer’s Production, Test & Training Environments, our most comprehensive cover incorporates Service Desk, DBA and Application Support that includes:

• Capacity Planning
• Incident-led patching
• Database and Performance Monitoring
• System Administration
• Database Security
• Data Control
• Backup & Recovery

• Performance Management
• Performance Tuning
• Diagnoses & Bug Fixes
• Interface Management
• Data Management
• Extension Management
• Review of Technical Architecture